Working Hours - Monday to Friday, 9 am to 5 pm Central Time.
Shipping Schedule - All orders placed before 1 PM Central time will be shipped the same day. Remaining orders will be shipped the next day. We are a rapid response tightly knit unit that processes in-time orders the same day.
Shipping Service - USPS First Class with tracking for both domestic and international.
Holidays - No items will be shipped on Saturdays, Sundays, and USPS postal holidays.
Domestic Shipping Charge - Free Shipping on orders going within US.
International Shipping Charge - Based on USPS schedule which takes into account weight and countries. Please note, once your order ships, shipping charge is non-refundable.
Order Status & Tracking - You will automatically receive an email once the shipping label is generated showing the tracking number. This will happen either same day or next depending on 1 pm CST cut-off. USPS Shipment Status usually updates within 24 hours.
Time To Deliver
Domestic - USPS delivers most orders within 3 days. Exceptions for Hawaii, Alaska, US territories etc. Use the emailed Tracking Link for better estimation.
International - Varies based on distance. Tracking will show you the item status.
Our Contact - The quickest and most effective way to get answers from us is through - Email
REFUNDS
US Domestic Orders: Request for Refunds can be made if not full satisfied with the product, lost and misplaced packages. A small fee of $5 will be charged for processing refunds.
International Orders: If USPS tracking shows item was not delivered, returned or misplaced, then we will refund the item(s) cost. Please note, Shipping fee is non refundable.
Please reach out to us if you have any additional questions or concerns. We love to hear from our customers.